All cancelled registrations are subject to processing fees as outline in our Refund Policy below:


REFUND POLICY:


Single-day tickets:


Single-day tickets are NONREFUNDABLE


Industry Track tickets:


Industry Track tickets are NONREFUNDABLE


Industry Track Student tickets are NONREFUNDABLE


Community, Creator, and Chaperone Tickets:


Creator Track Student tickets are NONREFUNDABLE


Refunds for Community Track, Creator Track, and Chaperone tickets will incur the following processing fees:


$50 processing fee per ticket refunded between 13 May and 30 June, 2019 at 11:59 PM (AET)


$75 processing fee per ticket refunded between 1 July and 20 August, 2019 at 11:59 PM (AET)


No refunds after 20 August, 2019 at 11:59 PM (AET).


If you purchased merchandise, please make sure you refund your order using your Order (RD) Number. If you are unsure whether or not you purchased merchandise, please email australiainfo@vidcon.com. Merchandise will not be shipped to attendees with cancelled tickets or to attendees who do not pick up their merch on-site.


No merch refunds after 20 August, 2019 at 11:59 PM (AET).


Please note: Refunds can take up to a week to process, and possibly longer depending on your bank or card issuer.