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New support ticket
Check ticket status
When & Where?
Where and When is VidCon Australia taking place?
Will there be VidCons in other locations?
How can I be a sponsor or exhibitor at VidCon Australia?
Are there other ways for me to get involved at VidCon Australia?
What kind of badge should I get?
How long are tickets available?
What is the last day to cancel or modify my tickets for VidCon Australia?
How do I cancel my VidCon Australia ticket?
Can I buy tickets at the door?
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Rules & Policies
What is your Refund Policy?
Code of Conduct
What is your Code of Conduct? Do you have a Code of Conduct?
Featured Creator and Meet & Greet Information
How can I meet my favorite creators?
Is the Meet & Greet Lottery open yet?
I got a meet & greet that I don’t really want. Can I give it back to you so someone else can have it?
Can I trade meet & greets with my friend?
What do I do when I get to VidCon?
Hospitality, Travel and Other Activities
How and where can I find a room?
How do I get to VidCon Australia/The Melbourne Convention & Exhibition Centre/My Hotel?
What else can I do around the Melbourne Convention and Exhibition Center (MCEC)?
Where can I find flights and other travel information?
Accessibility at VidCon Australia
All Gender Restrooms
Auslan Interpreters/Assistive Listening Devices
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How can I get more information about VidCon Australia?
I am a chaperone. Do I need a ticket to attend VidCon Australia?
Turns out I can't make it to chaperone last minute, how do I transfer my ticket to another chaperone?
Can two of us chaperone on different days using the same ticket?
I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
I am a parent/chaperone. Can I enter the Meet & Greet Hall with the kid I am supervising?